Across multiple agencies, Horizon provides world-class Tier 2 and 3 support to over 12,000 end users, as well as complex support of software installations, server environments, voip systems, etc. We constantly monitor disruptions to seek out root cause, minimizing overall downtime and streamlining processes to improve efficiency.
Horizon provides Business Intelligence analytics services as both a standalone product and integrated with leading BPM software. Experienced Business Intelligence analysts can help identify, assess, and measure performance and other critical data to help understand underlying trends and spot hitherto unknown correlations.
Horizon provides end-to-end project management and life cycle support from strategy and project definition through requirements, alternatives, acquisition, implementation and IV&V, including ACAT 1 projects.
Horizon’s management support capabilities include business process reviews, systems development, and business process reengineering, as well as planning and strategy related to the IT service management processes. We build project teams with staff that possess deep knowledge of Program Management, Business Analysis, and Business Process Management.
Horizon provides IT asset management services with real time inventory control, including efficient hardware management as well as software license control. Our centralized inventory with 4-hour delivery SLAs enables fast and cost efficient equipment and software control.